Episode 4: UCaaS-Not a Fancy Way of Saying Hosted PBX
Spoke with Jamie Minner the VP in charge of the UCaaS solution at TPX. It was a great conversation and we were able to discuss the differences between a traditional hosted PBX and a UCaaS solution. While traditional hosted PBX will provide ring service and phones on the desk, the modern office has really moved past that. Now with employees working from in remote offices, on the road, or at home creating true communication solutions is more important than ever. That is where UCaaS comes in allowing coworkers to see availability can communicate across platforms.
Finally two huge take aways from this conversation. First off the unique approach TPX takes to installing their solution. While many of their competitors out there will simply drop ship phones and have you plug them in TPX is different they take a customer first approach dispatching the resources necessary to ensure a successful transfer. Secondly, TPX has built a product that allows users to implement UCaaS onto their premise phone system. So they can get the most from there capital purchase but start expanding into new technology. I hope you enjoy this talk. If you have more questions feel free to call me at 310-622-9731 or email me at firstname.lastname@example.org.